Refund policy

We hope you love your Futbolista prints! However, if something isn’t quite right, we’re always happy to help.

Returns & Cancellations

We offer a 30-day returns policy. If you’d like to return an item, please contact us within 30 days of receiving your order.

UK customers have a statutory right to cancel an online order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

To request a return or cancellation, email info@futbolista.co.uk with your name and order number. Please contact us before sending anything back so we can provide return instructions.

Returning Your Prints

Prints should be returned in their original condition and carefully packaged to prevent damage.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked service and keeping proof of postage.

Refunds

Once your return has been received, we’ll arrange a refund to your original payment method.

For cancellations made under UK statutory cancellation rights, we’ll refund the cost of the returned items and the standard delivery charge, where applicable.

For returns made under our additional 30-day policy, original delivery charges are non-refundable unless required by law.

Refunds will be processed within 14 days of receiving your returned goods, or earlier where legally required.

Damaged, Faulty or Incorrect Orders

We take great care when preparing and packaging every order, but occasionally things can go wrong.

If your prints arrive damaged, faulty or incorrect, please email info@futbolista.co.uk with your order number and, if possible, photographs of the issue.

We’ll arrange an appropriate replacement or refund in accordance with your statutory rights, including any applicable return postage costs.

International Orders

We accept international return requests within 30 days of delivery.

For change-of-mind returns, customers are responsible for return postage and any applicable customs charges. Statutory consumer rights applicable in the destination country remain unaffected.

Your Right to Cancel

To exercise your UK statutory right to cancel, email info@futbolista.co.uk with a clear statement that you wish to cancel your order.

You may use the following wording, although it isn’t compulsory:

“I wish to cancel my order [order number], received on [date]. My name is [name].”

This policy does not affect your statutory consumer rights.